QUESTIONS & ANSWERS!

FREQUENTLY ASKED QUESTIONS

Center

1. Season, working hours during each season

We are open 365 days a year. 

Working hours: 
Summer time: 10:00 - 18:00
Winter time: 10:00 - 17:00

2. Necessary level of experience on the spot (beginner, intermediate, pro)

Low tide is better suited for those learning and high tide for those looking to get into the waves or jump big!

LESSONS

3. For which sports are classes offered?

Kiteboarding, foilboarding, kitesurfing, windsurfing, foilwing, surfing & sup (paddle boarding)

4. Tuition languages

Normally English and Spanish but we also work with instructors who speak French/German/Dutch.

5. Minimal and maximal number of participants in one group for lessons

Kite & windsurfing max. 2 Students per instructor.
Surfing, normally a maximum of 4 students per instructor.

6. Certificates?

We give a IKO certificate to those who take over a 6 hours course, signed by our IKO qualified instructors.

EQUIPMENT

7. Equipment rental?

Duotone kites from 5m to 13m + Duotone boards from 132 to 151 & ION accesories.
Fanatic boards from 76 to 156l + Duotone sails range from 1,5 - 8,3 m2 & ION accesories.

8. Repair of equipment?

Tubes and small repairs can be done in the center, bigger kite or board repairs can be organised close by,
windsurfing board repairs can be done in the center, sail repairs close by.

9. Compressor (for kite pumping)

We do not have a compressor but we do have the big pumps available, so you don't stress your back before riding.

10. Equipment storage place?

We have 55 storage lockers and additional storage areas if needed.

11. Equipment brands that you use?

DUOTONE kiteboarding & windsurfing sails, FANATIC boards, BB talking radio helmets and ION accesories.

FACILITIES

12. Possibility of washing and drying equipment (kites, bars, wetsuit/shorts etc.)

We have showers and a wash area for your equipment.

13. Bar/food at the center?

No, but we are located right next to Flashpoint café which offers a very yummy range of snacks & beverages.

BOOKING

14. How can I pay?

Prebooking payments can be made by Paypal or via bank tranfer to the following bank account:

DUOTONE PRO CENTER / Folkerts Trading SLU, BANK LA CAIXA, EL MEDANO, TENERIFE
IBAN ES83 2100 6951 0702 0016 8717
SWIFT CAIXESBBXXX

15. Can I cancel my booking?

Yes you can. We have the following cancellation policy:

  • More then 31 days prior to the first rental date 50% of the paid rental fee(s)
  • 30 days or less prior to arrival 70% of the paid rental fee(s)
  • 7 days or less prior to arrival 100% of the paid rental fee(s)
16. Can my friend/partner use my rented gear as well?

Yes, we offer a double use rental deal for 25% extra fee.

17. Can I book/pay directly in the center?

Yes, you can. Payments can be made by bankcard or in cash. We prefer by bankcards.

18. Can I pay over the phone by using a credit card?

Sorry, that is not possible but you can pay by using Paypal. Just let us know and we send you a Paypal request.

INSURANCE

19. Do you offer insurance for the gear?

We offer an insurance for just €39,00 per year and then your rental gear is insured worldwide no matter at which center you rent your gear.

20. What happens if I damage the equipment?

To make sure that you get the best gear available we check the equipment each time before you go on the water. If you crash a board or sail we will charge you the repair costs. If a board or sail is beyond repair or the repair can't be made in a way that it’s not visible we charge you 60% of the suggested retail price of the damaged product and the board, sail or boom will be yours then. We issue you an invoice for the repair or replacement of the product, so you can claim it on your insurance when you are back home.

21. Is the equipment insured?

No, you have to make sure that you are covered for damage to the equipment by an insurance or cover the costs of the repair or replacement of damaged gear yourself. We offer an insurance for just €39,00 per year and then your rental gear is insured worldwide no matter at which center you rent your gear. 

wEATHER

22. What is the best wind forecast?

We recommend using muchoviento website for next 3 days forecast: http://muchoviento.net/index_en.html
In the left top corner you need to choose from the lists: Select the country -> Spain/Canaries, Select the region -> Teneriffa, Select the spot -> El Médano - Playa Sur, and chose Regional Model [0-72h]

Windguru forecast is also good but you need to add around 7-10 knots on top of the forecasted wind: https://www.windguru.cz/49358

23. Do you have a live weather station?

Yes, you can check live wind reports at https://cabezo.bergfex.at/

24. Do you have a webcam?

OTHERS

25. Do I need to bring a wetsuit and harness?

We have ION wetsuits and harnesses for rent. We advise you to bring your own harness and wetsuit (shorty in the summer months and 2/3 long in the winter months) because you are used to it and it does not take much weight to take it with you on the plane.

26. First aid / medical help / safety?

The instructors are first aid qualified, we also have a defibrillator on site. Life guards are 100m from the center and a hospital is only a 5 min drive from El Medano.

27. Equipment shop?

We work with the WET Surf Shop in Cabezo which offers a great range of clothing, glasses, watches, general accessories, windsurf, surf and kiteboarding hardware along with second hand equipment. If you take classes or hire from us you receive a 10% discount!

28. Internet?

Yes, we have WIFI in the center, so you can always be connected.

29. Have you or do you have pro's going to Tenerife?

The PWA world windsurf tour visits almosts every year bringing the best windsurfers to the island. We also host several PRO training camps throughout the season to take you to the next level in kiteboarding and windsurfing.

30. Features of a spot-resort?
  • hotels and apartments are very close
  • great wind for 6 to 8 months of the year
  • warm climate
  • no beach/launching fees
  • friendly people
  • up to date center with most of what a kiter/surfer needs!