QUESTIONS & ANSWERS!

FREQUENTLY ASKED QUESTIONS

Center

1. Season opening, working hours during each season

WE ARE OPEN ALL YEAR ROUND 365 DAYS A YEAR. WORKING HOURS: 
SUMMER TIME: 10:00 - 18:00
WINTER TIME: 10:00 - 17:00

2. Necessary level of experience on a spot (beginner,inter,pro, etc...)

LOW TIDE IS BETTER ORIENTATED TO THOSE LEARNING AND HIGER TIDE FOR THOSE LOOKING TO GET INTO THE WAVES OR GET BIG JUMPS!

LESSONS

3. For what sports are there training courses?

KITEBOARDING, FOILBOARDING, KITESURFING, WINDSURFING, FOILWING, SURFING & SUP (PADDLE BOARDING)

4. Language of training?

NORMALLY ENGLISH AND SPANISH BUT WE ALSO WORK WITH INSTRUCTORS WHO SPEAK FRENCH/GERMAN/DUTCH.

5. Minimal and maximal number of participants for one group for lessons

KITE & WINDSURFING MAX 2 STUDENTS FOR 1 INSTRUCTOR.
SURFING, NORMALLY A MAXIMUM GROUP OF 4 STUDENTS FOR 1 INSTRUCTOR.

6. Certificates?

WE GIVE A IKO CERTIFICATE TO THOSE WHO TAKE OVER A 6 HR COURSE, SIGNED BY OUR IKO QUALIFIED INSTRUCTORS.

EQUIPMENT

7. Equipment rental?

DUOTONE KITES FROM 5M TO 13M + DUOTONE BOARDS FROM 132 TO 151 & ION ACCESORIES.
FANATIC BOARDS FROM 76 TO 156L + DUOTONE SAILS RANGE FROM 1,5 - 8,3 M2 & ION ACCESORIES.

8. Repair of equipment?

TUBES AND SMALL REPAIRS CAN BE DONE IN THE CENTER, BIGGER KITE OR BOARD REPAIRS CAN BE ORGANISED CLOSE BY,
WINDSURFING BOARDS REPAIRS CAN BE DONE IN THE CENTER, SAILS REPAIRS CLOSE BY.

9. Compressor (for kite pumping)

WE DO NOT HAVE A COMPRESSOR BUT WE DO HAVE THE BIG PUMPS AVALIABLE SO NOT TO STRESS YOUR BACK BEFORE RIDING.

10. Equipment storage place?

WE HAVE 55 STORAGE LOCKERS AND ADDITIONAL STORAGE AREAS IF NEEDED.

11. Equipment brands that you use?

DUOTONE KITEBOARDING & WINDSURFING SAILS, FANATIC BOARDS, BB TALKING RADIO HELMETS AND ION ACCESORIES.

FACILITIES

12. Possibility of washing and drying of equipment (kites, bars, wetsuit/shorts etc)

WE HAVE SHOWERS AND A WASH AREA FOR YOUR EQUIPMENT

13. Bar/food at the station?

NO BUT WE ARE SITUATED RIGHT NEXT TO FLASH POINT CAFE OFFERING A VERY YUMMY RANGE OF SNACKS & BEVERAGES

BOOKING

14. How can I pay?

Prebooking payments can be made by Paypal or via banktranfer to the following bank account:

DUOTONE PRO CENTER / Folkerts Trading SLU, BANK LA CAIXA, EL MEDANO, TENERIFE
IBAN ES83 2100 6951 0702 0016 8717
SWIFT CAIXESBBXXX

15. Can I cancel my booking?

Yes you can. We have the following cancellation policy:

  • More then 31 days prior to the first rental date 50% of the paid rental fee(s)
  • 30 days or less prior to arrival 70% of the paid rental fee(s)
  • 7 days or less prior to arrival 100% of the paid rental fee(s)
16. Can my friend/partner use my rented gear as well?

Yes, We offer a double use rental deal for 25% extra fee.

17. Can I book/pay directly in the center?

Yes, you can. Payments can be made by bankcard or in cash. We prefer by bankcards.

18. Can I pay over the phone by using a credit card?

Sorry that is not possible but you can pay by using Paypal. Just let us know and we send you a Paypal request.

INSURANCE

19. Do you offer insurrance for the gear?

We offer an insurance for just €39,00 per year and then your rental gear is insured worldwide no matter a which center you rent your gear.

20. What happens if I damage the equipment?

To make sure that you get the best gear available we check the equipment each time before you go on the water. If you crash a board or sail we will charge you the repair costs. If a board or sail is beyond repair or the repair cant be made in a way that it’s not visible we charge you 60% of the suggested retail price of the damaged product and the board, sail or boom will be yours then. We issue you an invoice for the repair or replacement of the product so you can claim it on your insurance when you are back home.

21. Is the equipment insured?

No, you have to make sure that you are covered for damage to the equipment by an insurance or cover the costs of the repair or replacement of damaged gear by yourself. We offer an insurance for just €39,00 per year and then your rental gear is insured worldwide no matter a which center you rent your gear. 

wEATHER

22. What is the best wind forecast?

We recommend using muchoviento website for next 3 days forecast: http://muchoviento.net/index_en.html
In the left top corner you need to chose from the lists: Select the country -> Spain/Canaries, Select the region -> Teneriffa, Select the spot -> El Médano - Playa Sur, and chose Regional Model [0-72h]

Windguru forecast is also good but you need to add around 7-10 knots on top of the forecasted wind: https://www.windguru.cz/49358

23. Do you have a live wheather station?

Yes, you can check live wind reports at https://cabezo.bergfex.at/

24. Do you have a webcam?

OTHERS

25. Do I need to bring the wetsuit and harness?

We have ION wetsuits and harnesses for rent. We advise you to bring your own harness and wetsuit (shorty in summer months and 2/3 long in winter months) because you are used to it and it does not take much weight to take it with you by plane.

26. First aid / medical help / safety?

THE INSTRUCTORS ARE FIRST AID QUALIFIED, WE HAVE DEFIBRILATOR. LIFE GUARDS ARE 100M FROM THE CENTER AND A HOSPITAL IS ONLY 5 MINS DRIVE FROM EL MEDANO.

27. Equipment shop?

WE WORK WITH THE WET SHOP IN CABEZO, THAT OFFERS A GREAT RANGE OF CLOTHING GLASSES, WATCHES, GENERAL ACCESORIES, WINDSURF, SURF & KITEBOARDING HARDWARE ALONG WITH 2ND HAND EQUIPMENT & IF YOU TAKE CLASSES OR HIRE WITH US YOU RECIEVE A 10% DISCOUNT!

28. Internet?

YES WE HAVE WIRELESS IN THE STATION SO YOU CAN ALWAYS BE CONNECTED.

29. Have you or do you have pro's going to Tenerife?

THE PWA WORLD WINDSURF TOUR VISITS ALMOST EACH YEAR BRINGING THE BEST WINDSURFERS TO THE ISLAND. WE ALSO ARRANGE SEVERAL PRO´S TRAINING CAMPS THROUGHOUT THE SEASON TO TAKE YOU TO THE NEXT LEVEL IN KITEBOARDING AND WINDSURFING!

30. Features of a spot-resort?

THE HOTELS / APARTMENTS ARE VERY CLOSE, GREAT WIND FOR 6 TO 8 MONTHS OF THE YEAR, WARM CLIMATE, NO BEACH/LAUNCHING FEES, FRIENDLY PEOPLE AND A UP TO DATE CENTER WITH MOST OF WHAT A KITER NEEDS!